Family Tree Name – Gift For Parents Grandparents

DELIVERY TIME = PROCESSING TIME + SHIPPING TIME

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

PROCESSING TIME:

• STANDARD PRODUCTS: We need 5-7 days to handle your order and 7-14 days for your package to reach your place. Our general processing time is 5-7 business days in regular seasons. This may extend during holiday seasons.

SHIPPING TIME

Shipping time varies by location and shipping option including:

• Free Shipping ( for order above $60 )

• Standard Shipping

• Shipping with Insurance

Shipping time varies by location. These are our estimates:

REFUNDS (IF APPLICABLE)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include.

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates. Please allow 5-7 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

RETURNS

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order. Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Note: Our policy may last 10 days from the arrival date especially fragile products. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information.

Please be informed that you have to pay the return shipping fee.